Refund & Return Policy
We want you to be completely satisfied with your purchase. Please read our policies below for order cancellations, returns for defective products, and returns due to customer remorse.
Order Cancellations
1. Do you accept order cancellations before shipping?
Yes, we accept order cancellations as long as the order has not yet been shipped.
2. What is the process for customers to cancel unshipped orders?
To cancel an unshipped order, customers can reach out to us through any of the following methods:
- Phone: 606-849-9353
- Text: 606-291-2787
- Email: kwi@
kwi. us
For Defective Products
1. Do you accept returns for defective products?
Yes, we accept returns for defective products.
2. How do you accept returns (mail, in-store, kiosk)?
Returns can be made via mail (return shipping is the customer’s responsibility) or in-store.
3. What is the process for contacting you to initiate a return?
Customers can initiate a return by contacting us at:
Phone: 606-849-9353
Text: 606-291-2787
Email: kwi@kwi.us
4. How are return labels provided (downloadable, included, customer created)?
Return labels must be created by the customer.
5. Who pays for return shipping?
The customer is responsible for return shipping costs.
5. How many days does the customer have to return the product?
Returns must be initiated within 30 days of the order date.
6. Do you accept returns of used products?
No, we do not accept returns of used products.
7. Do you charge a restocking fee?
No, we do not charge a restocking fee.
8. How long does it take to process refunds?
Refunds are processed within 3–5 business days after the returned item is received and inspected.
9. Do you refund the original shipping cost?
No, the original shipping cost is non-refundable.
10. What payment method is used for the refund?
Refunds are issued to the original payment method used at the time of purchase.
Returns for Customer Remorse
1. How do you accept returns for customer remorse cases (e.g., change of mind)?
Returns for customer remorse follow the same process as order cancellations prior to shipment.
2. What is the process for contacting you to initiate a return?
Customers can contact us via:
Phone: 606-849-9353
Text: 606-291-2787
Email: kwi@kwi.us
3. How are return labels provided?
Return labels must be created by the customer.
4. Who pays for return shipping?
The customer is responsible for return shipping costs.
5. How many days does the customer have to return the product?
Returns must be initiated within 30 days of the order date.
6. Do you accept returns of used products in remorse cases?
No, we do not accept returns of used products.
7. Do you charge a restocking fee for remorse returns?
No, there is no restocking fee.
8. How long does it take to process refunds?
Refunds are processed within 3–5 business days after the item is received and inspected.
9. Do you refund the original shipping cost?
No, the original shipping cost is non-refundable.
10. What payment method is used for the refund?
Refunds are issued to the original payment method used at the time of purchase.
